Frequently asked questions
The key answers at a glance. Something missing? Write to us.
Booking and payment
How do I book?
Choose your dates in the calendar on the home page. If you book one or more full weeks from Saturday to Saturday, you can book and pay straight away. For any other period you send a non-binding request; we get back to you and send a payment link if the dates are available.
Why Saturday to Saturday?
It leaves enough time for cleaning between two stays and keeps the calendar clear for everyone. Other periods are still possible - they simply go through a short request instead of instant booking.
When is my booking binding?
For instant bookings, as soon as payment succeeds. For a request, only once we have confirmed and you have paid via the payment link sent to you.
How do I pay?
Online and encrypted via Stripe. Credit card data is processed exclusively by Stripe and never reaches our servers.
Is there a security deposit?
No, there is no security deposit against damage. Payment is made online in advance: if your arrival is more than 80 days away, you pay a 30% deposit on the price when booking, and the balance is due 80 days before arrival. Otherwise you pay the full amount when booking.
What does a stay cost?
CHF 250.00 per night in high season, CHF 170.00 per night in low season, plus a one-off cleaning fee of CHF 100.00 per stay. The calendar works out the total for your dates directly.
Is there a minimum stay?
Yes, 3 nights.
Do I have to clean before departure?
No. The final cleaning is covered by the cleaning fee. We only ask that you return the crockery clean and deal with any major spills straight away.
How far in advance can I book?
Up to one year ahead.
Cancelling and changing
How do I cancel?
The link in your booking confirmation takes you to your booking, where you can cancel it yourself. If you no longer have the confirmation, you can have a new access link sent to you at any time using your e-mail address.
What does cancelling cost?
From 90 days before arrival: free of charge, 89 to 60 days before arrival: 30%, 59 to 30 days before arrival: 50%, less than 30 days before arrival or in the event of no-show: 100% - always calculated on the accommodation price. The cleaning fee is refunded in full in every case. All details are in the terms and conditions.
When will I get my money back?
Within 14 days, to the means of payment you used.
On site
How many people can stay?
Up to 6 guests.
How many bedrooms and bathrooms are there?
2 bedrooms and 2 bathrooms.
What beds are there?
double bed · 2 × single bed · sofa bed.
How big is the property?
The living space is 120 m².
When can I arrive and when do I have to leave?
Check-in from 15:00, check-out until 10:00. We arrange the key handover with you personally beforehand.
Are bed linen and towels provided?
Bed linen: please bring your own. Towels: please bring your own.
Are pets allowed?
Pets: welcome. The details are in the house rules on the home page.
May I smoke?
Smoking: allowed outdoors. The details are in the house rules on the home page.
Is there wifi?
Yes. You will receive the access details with the arrival information.
How do I get to the property and pick up the keys?
Arrival and departure times are arranged individually with you. You will receive directions, key access and all further details by e-mail shortly before your stay.
Where exactly is the property?
In Guévaux/Môtier, Fribourg. You will receive the exact address after booking.
Is there parking?
Yes, parking spaces are available.
After your stay
Can I review my stay?
Yes. A few days after departure you will receive an e-mail with a personal link to the review form. You give an overall rating from 1 to 5 stars, optionally ratings for cleanliness, accuracy, check-in, communication, location and value for money, and write a few sentences. Only people who actually stayed here can leave a review.
What is published from my review?
Your first name, the initial of your surname and the month of your stay - never your full name, your e-mail address or the exact date. You explicitly consent to publication in the form.
Am I reviewed as well?
Yes, your host reviews you in turn. Both reviews become visible at the same time - as soon as both have been submitted, and at the latest 14 days after departure. Until then neither side sees the other's text, so that no review influences the other. The host's review of you is not public; you can read it in your booking portal.
Your question is not listed? Write to us via the contact form - we will reply as soon as possible.